saqib mirandClaude Sonnet 5 f475a55a53 docs: add product and engineering specification
Full system blueprint (docs 01-10): product vision, integration &
security, AI support architecture, ticketing & problem management,
orchestration/SLA/escalation, database schema, backend/frontend
architecture, testing/observability/CI-CD, and the implementation
roadmap. This is the pre-implementation design reference the codebase
is being built against.

Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
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Development

docker compose --env-file .env.development -f docker-compose.development.yml up -d --build

Test

docker compose --env-file .env.test -f docker-compose.test.yml up --build

Production

docker compose --env-file .env.prod -f docker-compose.prod.yml up --build -d

Stop

docker compose -f docker-compose.prod.yml down

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