T

saqib mirandClaude Sonnet 5 de5915a8c1 feat(014-full-observability): remaining business metrics (first response, resolution, SLA, errors, tools)

Completes User Story 4's eleven named metrics: first-response-time
(messages.service.ts's post(), guarded against double-counting a
ticket's second agent message), SLA compliance (sla.service.ts's
complete()/runBreachDetectionSweep(), with a guard so a run already
breached by the sweep is never also counted "met" when it later
resolves), most-common-errors (error-codes.service.ts, counted only
once a code is confirmed real), and tool-failure-rate/knowledge-
effectiveness (tools.service.ts's single executeTool call site).

Verified end-to-end against real Postgres/Redis by scraping the real
/metrics endpoint before and after driving each metric's actual
underlying event through the real service layer — including a genuine
tool-execution failure (a nonexistent ticket ID) rather than a
simulated one.

Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>

2026-09-08 15:57:47 +05:30

.claude/skills

chore: install GitHub Spec Kit tooling

2026-08-21 16:22:13 +05:30

.husky

first commit

2026-08-19 16:29:17 +05:30

.specify

chore: install GitHub Spec Kit tooling

2026-08-21 16:22:13 +05:30

docs

docs: add architect's additions doc (gaps & recommendations)

2026-08-21 17:35:32 +05:30

prisma

feat(011-agent-ticket-queue): link agents to accounts, list assigned tickets

2026-09-07 13:19:13 +05:30

scripts

first commit

2026-08-19 16:29:17 +05:30

specs

docs(014-full-observability): task breakdown

2026-09-08 10:52:26 +05:30

src

feat(014-full-observability): remaining business metrics (first response, resolution, SLA, errors, tools)

2026-09-08 15:57:47 +05:30

tests

feat(014-full-observability): remaining business metrics (first response, resolution, SLA, errors, tools)

2026-09-08 15:57:47 +05:30

.dockerignore

first commit

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.editorconfig

first commit

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.env.example

feat: implement AI support agent (005) — diagnosis, tools, runbooks, verification

2026-09-02 17:44:52 +05:30

.env.test

fix: stop tracking .env files with committed secrets

2026-08-21 16:10:32 +05:30

.gitattributes

first commit

2026-08-19 16:29:17 +05:30

.gitignore

fix: stop tracking .env files with committed secrets

2026-08-21 16:10:32 +05:30

CONTRIBUTING.md

first commit

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docker-compose.development.yml

have add tthe port number

2026-09-03 16:40:19 +05:30

docker-compose.prod.yml

first commit

2026-08-19 16:29:17 +05:30

docker-compose.test.yml

have add tthe port number

2026-09-03 16:40:19 +05:30

Dockerfile

update docker dependency issue

2026-08-20 11:27:15 +05:30

eslint.config.js

first commit

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lint-staged.config.js

first commit

2026-08-19 16:29:17 +05:30

package-lock.json

feat(014-full-observability): real distributed tracing + first 5 business metrics

2026-09-08 11:32:14 +05:30

package.json

feat(014-full-observability): real distributed tracing + first 5 business metrics

2026-09-08 11:32:14 +05:30

prettier.config.js

first commit

2026-08-19 16:29:17 +05:30

README.md

fix

2026-09-03 16:48:27 +05:30

tsconfig.build.json

first commit

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tsconfig.json

first commit

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vitest.config.ts

feat: implement SLA and escalation (008)

2026-09-03 13:02:05 +05:30

README.md

SupportHub API

Development (Docker)

Start all services: docker compose --env-file .env.development -f docker-compose.development.yml up -d --build
Start only database & cache (for local app development): docker compose --env-file .env.development -f docker-compose.development.yml up -d postgres redis

Test (Docker)

docker compose --env-file .env.test -f docker-compose.test.yml up --build

Production (Docker)

docker compose --env-file .env.prod -f docker-compose.prod.yml up --build -d

Stop / Down

Stop production: docker compose -f docker-compose.prod.yml down
Stop development: docker compose -f docker-compose.development.yml down
Stop development & wipe volumes: docker compose --env-file .env.development -f docker-compose.development.yml down -v

List Containers & Logs

List containers: docker compose --env-file .env.development -f docker-compose.development.yml ps
Follow logs: docker compose --env-file .env.development -f docker-compose.development.yml logs -f

Local Development (Host)

Start database & cache in Docker:

docker compose --env-file .env.development -f docker-compose.development.yml up -d postgres redis

Start API server in watch mode:
```
npm run dev
```

Database Migrations & Prisma

Generate Prisma Client:
```
npm run prisma:generate
```

Run / Apply Dev Migrations:

npx dotenv-cli -e .env.development -- npm run prisma:migrate

Deploy Migrations (Production/CI):

npx dotenv-cli -e .env.development -- npm run prisma:deploy

Push Schema directly (Sync schema without migration files):
```
npx dotenv-cli -e .env.development -- npx prisma db push
```

Database Seeding

Seed Database (Roles, Products, Categories, Hierarchy & Demo data):
```
npx dotenv-cli -e .env.development -- npm run prisma:seed
```