maskantech/support_backend - support_backend - Gitea: Git with a cup of tea

maskantech/support_backend

T

saqib mirandClaude Sonnet 5 9ce34d8ca4 plan: design for problem resolution feature (009)

Phase 0 research resolves module placement (problem-management/problems
confirmed dead/unwired, left untouched), Investigation's version-row-per-
attempt shape, the strict investigation->root-cause->solution->
implementation->verification existence chain, why Resolution has no
solutionId FK (matches doc06 exactly), why verification-failure
escalation reuses 003/007's plain HUMAN_ESCALATION transition instead of
adding an eleventh trigger type to 008's already-shipped escalation
rules, the customer-facing route design (reusing 002's inbound trust
boundary rather than fastify.authenticate), and the auto-close sweep
design (the already-defined-but-unused CLEANUP queue, mirroring 008's
breach-detection job).

Phase 1 adds data-model.md, the admin/customer-facing contract, and six
quickstart scenarios covering the full sequential workflow through
customer confirmation, auto-close, and reopen.

Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>

2026-09-03 14:37:42 +05:30

chore: install GitHub Spec Kit tooling

2026-08-21 16:22:13 +05:30

first commit

2026-08-19 16:29:17 +05:30

chore: install GitHub Spec Kit tooling

2026-08-21 16:22:13 +05:30

docs: add architect's additions doc (gaps & recommendations)

2026-08-21 17:35:32 +05:30

feat: implement SLA and escalation (008)

2026-09-03 13:02:05 +05:30

first commit

2026-08-19 16:29:17 +05:30

plan: design for problem resolution feature (009)

2026-09-03 14:37:42 +05:30

feat: implement SLA and escalation (008)

2026-09-03 13:02:05 +05:30

feat: implement SLA and escalation (008)

2026-09-03 13:02:05 +05:30

.dockerignore

first commit

2026-08-19 16:29:17 +05:30

.editorconfig

first commit

2026-08-19 16:29:17 +05:30

.env.example

feat: implement AI support agent (005) — diagnosis, tools, runbooks, verification

2026-09-02 17:44:52 +05:30

.env.test

fix: stop tracking .env files with committed secrets

2026-08-21 16:10:32 +05:30

.gitattributes

first commit

2026-08-19 16:29:17 +05:30

.gitignore

fix: stop tracking .env files with committed secrets

2026-08-21 16:10:32 +05:30

CONTRIBUTING.md

first commit

2026-08-19 16:29:17 +05:30

docker-compose.development.yml

add the new feaures

2026-09-03 14:19:21 +05:30

docker-compose.prod.yml

first commit

2026-08-19 16:29:17 +05:30

docker-compose.test.yml

add the new feaures

2026-09-03 14:19:21 +05:30

Dockerfile

update docker dependency issue

2026-08-20 11:27:15 +05:30

eslint.config.js

first commit

2026-08-19 16:29:17 +05:30

lint-staged.config.js

first commit

2026-08-19 16:29:17 +05:30

package-lock.json

plan: design for SLA and escalation feature (008)

2026-09-03 12:23:35 +05:30

package.json

plan: design for SLA and escalation feature (008)

2026-09-03 12:23:35 +05:30

prettier.config.js

first commit

2026-08-19 16:29:17 +05:30

README.md

feat: implement orchestration and assignment (007) — routing, strategies, history

2026-09-03 11:58:17 +05:30

tsconfig.build.json

first commit

2026-08-19 16:29:17 +05:30

tsconfig.json

first commit

2026-08-19 16:29:17 +05:30

vitest.config.ts

feat: implement SLA and escalation (008)

2026-09-03 13:02:05 +05:30

README.md

Development

docker compose --env-file .env.development -f docker-compose.development.yml up -d --build

Test

docker compose --env-file .env.test -f docker-compose.test.yml up --build

Production

docker compose --env-file .env.prod -f docker-compose.prod.yml up --build -d

Stop

docker compose -f docker-compose.prod.yml down

list containers

docker compose --env-file .env.development -f docker-compose.development.yml ps

logs

docker compose --env-file .env.development -f docker-compose.development.yml logs -f