maskantech/support_backend - support_backend - Gitea: Git with a cup of tea

maskantech/support_backend

T

saqib mirandClaude Sonnet 5 199bd4eb4e plan: design for SLA and escalation feature (008)

Phase 0 research resolves the business-calendar working-hours algorithm
(day-by-day walk via luxon, the first date/timezone dependency in this
codebase), the workingHours JSON shape, most-specific SLA-policy match
(reusing 005/006's resolution pattern), durable pause/resume (absolute
due-date shift, no in-memory state), and a repeatable-job breach-detection
design over per-run delayed jobs. Phase 1 adds data-model.md (one additive
refinement beyond doc06: SLARun.firstResponseBreachedAt), the admin/read
contract, and six quickstart scenarios including a genuine process-restart
boundary test for Constitution Principle VII.

Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>

2026-09-03 12:23:35 +05:30

chore: install GitHub Spec Kit tooling

2026-08-21 16:22:13 +05:30

first commit

2026-08-19 16:29:17 +05:30

chore: install GitHub Spec Kit tooling

2026-08-21 16:22:13 +05:30

docs: add architect's additions doc (gaps & recommendations)

2026-08-21 17:35:32 +05:30

feat: implement orchestration and assignment (007) — routing, strategies, history

2026-09-03 11:58:17 +05:30

first commit

2026-08-19 16:29:17 +05:30

plan: design for SLA and escalation feature (008)

2026-09-03 12:23:35 +05:30

feat: implement orchestration and assignment (007) — routing, strategies, history

2026-09-03 11:58:17 +05:30

feat: implement orchestration and assignment (007) — routing, strategies, history

2026-09-03 11:58:17 +05:30

.dockerignore

first commit

2026-08-19 16:29:17 +05:30

.editorconfig

first commit

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.env.example

feat: implement AI support agent (005) — diagnosis, tools, runbooks, verification

2026-09-02 17:44:52 +05:30

.env.test

fix: stop tracking .env files with committed secrets

2026-08-21 16:10:32 +05:30

.gitattributes

first commit

2026-08-19 16:29:17 +05:30

.gitignore

fix: stop tracking .env files with committed secrets

2026-08-21 16:10:32 +05:30

CONTRIBUTING.md

first commit

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docker-compose.development.yml

feat: implement ticket creation, messages & attachments (003-ticketing)

2026-09-02 15:21:37 +05:30

docker-compose.prod.yml

first commit

2026-08-19 16:29:17 +05:30

docker-compose.test.yml

merged solved

2026-09-03 12:01:26 +05:30

Dockerfile

update docker dependency issue

2026-08-20 11:27:15 +05:30

eslint.config.js

first commit

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Jenkinsfile

feat: implement ticket creation, messages & attachments (003-ticketing)

2026-09-02 15:21:37 +05:30

lint-staged.config.js

first commit

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package-lock.json

plan: design for SLA and escalation feature (008)

2026-09-03 12:23:35 +05:30

package.json

plan: design for SLA and escalation feature (008)

2026-09-03 12:23:35 +05:30

prettier.config.js

first commit

2026-08-19 16:29:17 +05:30

README.md

feat: implement orchestration and assignment (007) — routing, strategies, history

2026-09-03 11:58:17 +05:30

tsconfig.build.json

first commit

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tsconfig.json

first commit

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vitest.config.ts

feat: implement SaaS product integration trust boundary (US1 MVP)

2026-08-21 18:40:43 +05:30

README.md

Development

docker compose --env-file .env.development -f docker-compose.development.yml up -d --build

Test

docker compose --env-file .env.test -f docker-compose.test.yml up --build

Production

docker compose --env-file .env.prod -f docker-compose.prod.yml up --build -d

Stop

docker compose -f docker-compose.prod.yml down

list containers

docker compose --env-file .env.development -f docker-compose.development.yml ps

logs

docker compose --env-file .env.development -f docker-compose.development.yml logs -f