Extends PATCH /admin/agents/:agentId with an optional userId to finally
wire Agent.userId (added in 010-identity-auth as schema-only, never
consumed by any workflow), with proactive role/duplicate-link checks
mirroring UsersService.create's own pre-check style.
Adds GET /agents/me/tickets and GET /admin/agents/:agentId/tickets,
sharing one TicketsService.listAssignedTo method, returning a dashboard-
ready summary (product, customer, priority, severity, status, SLA state)
of every ticket currently assigned to an agent — no such query existed
anywhere in the ticketing or orchestration modules before this. Backed by
a new Assignment @@index([agentId, isCurrent]).
Discovered while starting supporthub-web's 001-agent-admin-ui: its agent-
dashboard user story had no backend data source without this.
Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
Discovered while starting supporthub-web's 001-agent-admin-ui planning:
its agent-dashboard user story needs to list tickets currently assigned
to an agent, and no such query exists anywhere in the ticketing or
orchestration modules. Also finishes wiring Agent.userId (added in
010-identity-auth as schema-only, never consumed by any workflow) so a
logged-in session can resolve to its own agent roster row at all.
Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
