Production concerns not covered by the original spec (00-10):
idempotency on ticket creation, bi-directional webhook callbacks,
row-level-security tenant isolation, AI prompt-injection defense,
optimistic concurrency on shared mutable state, RAG implementation
specifics, AI cost/token governance, knowledge effectiveness
feedback, CSAT capture, data retention/PII, API versioning/error
contract, localization, and a lower-urgency list. Indexed in
docs/00-INDEX.md as doc 11.
Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
Full system blueprint (docs 01-10): product vision, integration &
security, AI support architecture, ticketing & problem management,
orchestration/SLA/escalation, database schema, backend/frontend
architecture, testing/observability/CI-CD, and the implementation
roadmap. This is the pre-implementation design reference the codebase
is being built against.
Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
