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Author SHA1 Message Date
saqib mirandClaude Sonnet 5 1ad9007e79 docs: spec for SLA and escalation feature (008)
Phase 8 of the roadmap: SLA policy engine (most-specific-match, calendar-
aware due dates), durable pause/resume and breach detection (never an
in-memory timer), and a rule-driven escalation engine that re-assigns via
007's engine scoped to a specific target node. Bounded to the two
SLA-derived trigger types this feature can compute a real signal for;
the other eight doc 05 §6 trigger types remain valid rule configuration
without a wired event source yet. First feature to give 006's
HierarchyNode.slaPolicyId/escalationPolicyId fields a real target.

Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
2026-09-03 12:16:05 +05:30