Completes this feature's full P2/P3 scope, backed by supporthub-api's
012-admin-list-views feature. SLA & Calendar Configuration (US4) covers
business calendars with per-weekday working hours and holidays, and SLA
policies with a specificity indicator (which optional scope fields are
set) - never re-deriving the backend's own most-specific-match
resolution. Escalation Configuration (US5) covers policies and rules
(trigger type + target node). Monitoring Views (US6) covers a
filterable SLA run list and an escalation matrix, both linking back to
their tickets. Catalog & Knowledge Governance (US7) covers the product
catalog with integration status and publish/unpublish for knowledge
entries, including drafts (which the AI-consumption-only /knowledge/
retrieve endpoint can't show).
Fixed a real bug caught only by submitting a form against a live
backend: the calendar editor's default timezone ("UTC") isn't a valid
value under Intl.supportedValuesOf('timeZone'), which supporthub-api
validates against - no mocked test exercises that validation.
Verified with 3 additional real Playwright E2E scenarios against a
live, locally-running supporthub-api (creating a real calendar/holiday/
SLA-policy, a real escalation policy/rule targeting a real hierarchy
node, and reading the real product catalog), for 11 total across this
feature, plus 26 unit/integration tests.
Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
