saqib mirandClaude Sonnet 5
e437711c2a
Phase 7 of the roadmap: the orchestration engine (resolving 006's hierarchy nodes and capability-eligibility lookup against an escalated ticket), pluggable assignment strategies (ROUND_ROBIN/LEAST_LOADED/ SKILL_BASED/MANUAL/DIRECT) with concurrency-safe round robin, and durable assignment history. Explicitly excludes SLA/escalation-policy execution (Phase 8). Triggered via 005's existing domain-event publishing rather than a new notification path. Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
2.3 KiB
2.3 KiB
Specification Quality Checklist: Orchestration and Assignment
Purpose: Validate specification completeness and quality before proceeding to planning Created: 2026-09-02 Feature: spec.md
Content Quality
- No implementation details (languages, frameworks, APIs)
- Focused on user value and business needs
- Written for non-technical stakeholders
- All mandatory sections completed
Requirement Completeness
- No [NEEDS CLARIFICATION] markers remain
- Requirements are testable and unambiguous
- Success criteria are measurable
- Success criteria are technology-agnostic (no implementation details)
- All acceptance scenarios are defined
- Edge cases are identified
- Scope is clearly bounded
- Dependencies and assumptions identified
Feature Readiness
- All functional requirements have clear acceptance criteria
- User scenarios cover primary flows
- Feature meets measurable outcomes defined in Success Criteria
- No implementation details leak into specification
Notes
- Scope is Phase 7 per
docs/10-implementation-roadmap.md: the orchestration engine, pluggable assignment strategies (including concurrency-safe round robin), and assignment history — explicitly not SLA policy execution or rule-driven escalation, which doc 05 documents alongside orchestration but the roadmap places in Phase 8. - This is the first feature to consume 006-support-organization's capability-eligibility lookup and hierarchy tree as a real caller, rather than that lookup existing only for a documented future consumer — the dependency the two features' specs both anticipated.
- The trigger mechanism (human escalation → orchestration) reuses 005-ai-support's domain-event
publishing (
DomainEventName.TICKET_UPDATED) rather than adding a second event/notification path — the same event bus 005 first put to real use. - Constitution Principle VII's concurrency-safety requirement is directly testable here (unlike
004/005/006, which had no genuinely concurrent-writer scenario) —
ROUND_ROBINis this codebase's first real concurrency-under-load test target since 003-ticketing's optimistic ticket-status concurrency. - All items pass; no revision iterations were needed.