support_backend/src/modules/orchestration/escalation/schema/escalation.schema.ts

import { z } from 'zod';

export const createEscalationPolicySchema = z
  .object({
    name: z.string().min(1),
    productId: z.string().optional(),
  })
  .strict();

/** research.md "EscalationRule.triggerType is stored, not evaluated": all 10 of doc05 §6's
 * values are valid config — only resolution_breach/first_response_breach are ever evaluated by
 * this feature's own breach sweep. */
export const ESCALATION_TRIGGER_TYPES = [
  'first_response_breach',
  'resolution_breach',
  'inactivity',
  'priority_increase',
  'customer_escalation',
  'repeated_reopen',
  'manual',
  'product_defect',
  'dependency_timeout',
  'critical_incident',
] as const;

export const createEscalationRuleSchema = z
  .object({
    triggerType: z.enum(ESCALATION_TRIGGER_TYPES),
    condition: z.record(z.string(), z.unknown()),
    targetNodeId: z.string().min(1),
    notify: z.record(z.string(), z.unknown()),
    active: z.boolean().optional(),
  })
  .strict();

export const updateEscalationRuleSchema = createEscalationRuleSchema.partial();

export const manualEscalationSchema = z
  .object({
    targetNodeId: z.string().min(1),
    reason: z.string().min(1),
  })
  .strict();

/** 012-admin-list-views: caps the "recent escalation events" monitoring list — see that
 * feature's own research.md. */
export const listRecentEventsQuerySchema = z.object({
  limit: z.coerce.number().int().positive().max(200).default(50),
});

export type CreateEscalationPolicyBody = z.infer<typeof createEscalationPolicySchema>;
export type CreateEscalationRuleBody = z.infer<typeof createEscalationRuleSchema>;
export type UpdateEscalationRuleBody = z.infer<typeof updateEscalationRuleSchema>;
export type ManualEscalationBody = z.infer<typeof manualEscalationSchema>;