saqib mirandClaude Sonnet 5
d65683641a
Wires the pre-scaffolded, unused platform/reports module (ReportsService
.generateSummaryReport previously returned {}) into four real, admin-
gated dashboards matching docs/09-testing-observability-cicd.md's own
table:
- GET /admin/reports/management: total cases, AI-resolved, human-
escalated, resolved/open, SLA compliance/breaches, escalation count,
average response/resolution time.
- GET /admin/reports/product/:externalProductId: support volume,
problem-category breakdown, recurring problems, AI-resolution/human-
escalation rate, top error codes.
- GET /admin/reports/support: current per-agent workload, SLA at-risk/
breached counts, escalation count, response/resolution performance.
- GET /admin/reports/ai: AI resolution/human-handoff rate, failed-
troubleshooting-then-escalated rate, knowledge-match rate, confidence
distribution (reusing 005-ai-support's own decideConfidenceBand),
tool invocation success/failure.
Every rate/average is number|null -- null means no qualifying data in
range, never a computed NaN or a misleading 0. Adds one new durable
table, ErrorCodeLookup, since 014-full-observability's own equivalent
metric is a process-lifetime Prometheus counter unusable for a
historical "top errors" report.
Verified end-to-end against real Postgres/Redis: every figure checked
against hand-computed expected values, including a no-activity range
(all-zero counts, all-null rates) and cross-product isolation.
Also fixes a real regression the new ErrorCodeLookup FK caused in the
pre-existing known-issues.test.ts (its afterAll deleted ErrorCode rows
before the now-referencing lookup rows).
Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
23 lines
1.0 KiB
TypeScript
23 lines
1.0 KiB
TypeScript
export { sessionsRoutes } from './routes';
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export { SessionsService, sessionsService } from './service';
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export type { SessionTurnResult } from './service';
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export { ConfidencePolicyService, confidencePolicyService } from './service';
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export type { ResolvedConfidencePolicy } from './service';
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// 015-reporting-dashboards research.md §7: reused for the AI dashboard's confidence
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// distribution, not reimplemented.
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export { decideConfidenceBand } from './service';
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export type { ConfidenceBand } from './service';
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export {
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sessionRepository,
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SessionRepository,
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diagnosisRepository,
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DiagnosisRepository,
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// 015-reporting-dashboards: test setup needs to record a session's knowledge references
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// directly, the same "extend an existing module's public surface for a later feature"
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// precedent as 004's productsRepository/009's problemsRepository.
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knowledgeReferenceRepository,
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KnowledgeReferenceRepository,
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} from './repository';
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export { ACTIVE_SESSION_STATUSES, TERMINAL_SESSION_STATUSES } from './mapper';
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export type { SessionStatus } from './mapper';
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