support_backend/specs/012-admin-list-views/checklists/requirements.md

Specification Quality Checklist: Admin List Views

Purpose: Validate specification completeness and quality before proceeding to planning Created: 2026-09-07 Feature: spec.md

Content Quality

• No implementation details (languages, frameworks, APIs)
• Focused on user value and business needs
• Written for non-technical stakeholders
• All mandatory sections completed

Requirement Completeness

• No [NEEDS CLARIFICATION] markers remain
• Requirements are testable and unambiguous
• Success criteria are measurable
• Success criteria are technology-agnostic (no implementation details)
• All acceptance scenarios are defined
• Edge cases are identified
• Scope is clearly bounded
• Dependencies and assumptions identified

Feature Readiness

• All functional requirements have clear acceptance criteria
• User scenarios cover primary flows
• Feature meets measurable outcomes defined in Success Criteria
• No implementation details leak into specification

Notes

• Discovered the same way 011-agent-ticket-queue was: while building supporthub-web's 001-agent-admin-ui (User Stories 6 and 7 this time), a research pass over supporthub-api's actual endpoints found no cross-ticket SLA-run or escalation-event listing at all, and no products-with-integration-status endpoint — three separate but same-shaped gaps (an existing domain's data, never exposed as a list/join query), bundled into one feature rather than three separate ones since none is large enough to justify its own spec.
• Deliberately narrow: read-only, no new persisted entity, no general search/filter API beyond the one filter (status) and one cap (limit) each list actually needs, per Assumptions.
• All items pass; no revision iterations were needed.
• Implementation-time finding: research.md's plan.md draft had described the existing single-ticket GET /tickets/:ticketId/sla-run as "agent-facing (fastify.authenticate)" — it's actually fully ungated (no preHandler at all). Didn't change this feature's own design (GET /admin/sla-runs/GET /admin/escalation-events still use fastify.authenticate, a deliberately more conservative choice than the existing route, matching spec.md's own "agent-usable" wording), but worth correcting for anyone reading research.md later.
• No SLA_RUN_STATUSES constant existed anywhere before this feature — SLARun.status had only ever been written as free strings across the pause/resume/breach-detection code paths. Centralized it in orchestration/sla/mapper/sla-run-status.ts since this feature is the first caller that needs to validate against it, not just write it.
• Follow-up (post-implementation): while building supporthub-web's own knowledge-governance screen against this feature's own spirit, found a fourth same-shaped gap this spec's own scope didn't originally name: GET /knowledge/retrieve (004-product-knowledge) only ever returns status: 'published' entries — a governance screen that needs to see and publish a draft entry had no endpoint to list it at all. Added GET /admin/products/:externalProductId/ knowledge directly to the knowledge module (not this feature's own routes, since it lives where KnowledgeEntry itself does) in a small follow-up commit, same spirit as this spec's three original endpoints.