saqib mirandClaude Sonnet 5 d58bc98c7f docs(011-agent-ticket-queue): spec for agent-user linking and assigned-ticket listing ...

Discovered while starting supporthub-web's 001-agent-admin-ui planning:
its agent-dashboard user story needs to list tickets currently assigned
to an agent, and no such query exists anywhere in the ticketing or
orchestration modules. Also finishes wiring Agent.userId (added in
010-identity-auth as schema-only, never consumed by any workflow) so a
logged-in session can resolve to its own agent roster row at all.

Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>

2026-09-07 12:55:41 +05:30

..

001-ci-pipeline

feat: implement CI pipeline (Jenkinsfile) for 001-ci-pipeline

2026-08-21 17:25:46 +05:30

002-saas-integration

feat: per-integration and per-user rate limiting (US3) + polish

2026-09-02 14:42:20 +05:30

003-ticketing

feat: implement ticket creation, messages & attachments (003-ticketing)

2026-09-02 15:21:37 +05:30

004-product-knowledge

feat: implement product knowledge management & retrieval (004)

2026-09-02 15:55:18 +05:30

005-ai-support

feat: implement AI support agent (005) — diagnosis, tools, runbooks, verification

2026-09-02 17:44:52 +05:30

006-support-organization

feat: implement support organization (006) — teams, agents, hierarchy, capability lookup

2026-09-02 18:12:26 +05:30

007-orchestration-assignment

feat: implement orchestration and assignment (007) — routing, strategies, history

2026-09-03 11:58:17 +05:30

008-sla-escalation

feat: implement SLA and escalation (008)

2026-09-03 13:02:05 +05:30

009-problem-resolution

feat: implement problem resolution (009)

2026-09-03 15:09:29 +05:30

010-identity-auth

feat(010-identity-auth): real staff login, session verification, and role gating

2026-09-07 12:45:37 +05:30

011-agent-ticket-queue

docs(011-agent-ticket-queue): spec for agent-user linking and assigned-ticket listing

2026-09-07 12:55:41 +05:30