saqib mirandClaude Sonnet 5
9357f03e1d
Populates platform/business-calendars, orchestration/sla, and orchestration/escalation (all thin stubs until now) with the real engine: - business-calendars: a luxon-based day-by-day calendar walk (addBusinessMinutes/isWithinWorkingHours) excluding non-working hours, weekends, and holidays — replacing the naive createdAt+hours stub FR-004 explicitly forbids. - sla: most-specific SLAPolicy resolution (product/category/problemType/ priority, wildcard-or-exact-match, specificity-count + updatedAt tiebreak), SLARun creation on the first real publish of the long-unused TICKET_ASSIGNED domain event, durable pause/resume via an absolute-timestamp shift (no in-memory state, verified across a real buildApp() restart), and a repeatable BullMQ breach-detection sweep (src/jobs/sla, itself a previously-unregistered stub) that is directly callable for tests, not only reachable through a running worker. - escalation: EscalationPolicy/Rule CRUD (all 10 doc05 trigger types storable, only resolution_breach/first_response_breach evaluated), breach-triggered and manual escalation both funnel through one EscalationEvent + scoped re-assignment path. AssignmentEngine (007) gains assignToSpecificNode — a new, explicitly node-scoped entry point, since escalation must never let 007's general resolution re-derive a different node than the one a rule or a caller targeted. Two small pre-existing scaffold gaps were closed along the way: CategoriesRepository had no findById, and TICKET_ASSIGNED/SLA_BREACHED/ ESCALATION_TRIGGERED were defined since earlier phases but never published by any code. Verified against throwaway Docker Postgres/Redis (typecheck, lint, architecture-check all clean; 148/150 relevant tests pass — the 2 failures are pre-existing, MinIO-dependent, and unrelated to this feature). Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
148 lines
5.1 KiB
SQL
148 lines
5.1 KiB
SQL
-- CreateTable
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CREATE TABLE "sla_policies" (
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"id" TEXT NOT NULL,
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"name" TEXT NOT NULL,
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"productId" TEXT,
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"categoryId" TEXT,
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"problemTypeId" TEXT,
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"priority" TEXT,
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"firstResponseMinutes" INTEGER NOT NULL,
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"investigationMinutes" INTEGER,
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"resolutionMinutes" INTEGER NOT NULL,
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"customerResponseMinutes" INTEGER,
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"businessCalendarId" TEXT,
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"active" BOOLEAN NOT NULL DEFAULT true,
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"createdAt" TIMESTAMP(3) NOT NULL DEFAULT CURRENT_TIMESTAMP,
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"updatedAt" TIMESTAMP(3) NOT NULL,
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CONSTRAINT "sla_policies_pkey" PRIMARY KEY ("id")
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);
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-- CreateTable
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CREATE TABLE "sla_runs" (
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"id" TEXT NOT NULL,
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"ticketId" TEXT NOT NULL,
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"policyId" TEXT NOT NULL,
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"firstResponseDueAt" TIMESTAMP(3),
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"resolutionDueAt" TIMESTAMP(3),
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"status" TEXT NOT NULL,
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"pausedAt" TIMESTAMP(3),
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"resumedAt" TIMESTAMP(3),
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"breachedAt" TIMESTAMP(3),
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"firstResponseBreachedAt" TIMESTAMP(3),
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"completedAt" TIMESTAMP(3),
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CONSTRAINT "sla_runs_pkey" PRIMARY KEY ("id")
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);
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-- CreateTable
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CREATE TABLE "business_calendars" (
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"id" TEXT NOT NULL,
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"name" TEXT NOT NULL,
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"timezone" TEXT NOT NULL,
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"workingHours" JSONB NOT NULL,
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CONSTRAINT "business_calendars_pkey" PRIMARY KEY ("id")
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);
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-- CreateTable
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CREATE TABLE "holidays" (
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"id" TEXT NOT NULL,
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"calendarId" TEXT NOT NULL,
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"date" TIMESTAMP(3) NOT NULL,
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"description" TEXT,
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CONSTRAINT "holidays_pkey" PRIMARY KEY ("id")
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);
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-- CreateTable
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CREATE TABLE "escalation_policies" (
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"id" TEXT NOT NULL,
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"name" TEXT NOT NULL,
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"productId" TEXT,
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"active" BOOLEAN NOT NULL DEFAULT true,
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CONSTRAINT "escalation_policies_pkey" PRIMARY KEY ("id")
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);
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-- CreateTable
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CREATE TABLE "escalation_rules" (
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"id" TEXT NOT NULL,
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"policyId" TEXT NOT NULL,
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"triggerType" TEXT NOT NULL,
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"condition" JSONB NOT NULL,
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"targetNodeId" TEXT NOT NULL,
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"notify" JSONB NOT NULL,
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"active" BOOLEAN NOT NULL DEFAULT true,
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CONSTRAINT "escalation_rules_pkey" PRIMARY KEY ("id")
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);
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-- CreateTable
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CREATE TABLE "escalation_events" (
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"id" TEXT NOT NULL,
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"ticketId" TEXT NOT NULL,
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"ruleId" TEXT,
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"fromNodeId" TEXT,
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"toNodeId" TEXT,
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"reason" TEXT NOT NULL,
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"triggeredBy" TEXT NOT NULL,
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"createdAt" TIMESTAMP(3) NOT NULL DEFAULT CURRENT_TIMESTAMP,
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CONSTRAINT "escalation_events_pkey" PRIMARY KEY ("id")
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);
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-- CreateIndex
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CREATE INDEX "sla_policies_productId_categoryId_active_idx" ON "sla_policies"("productId", "categoryId", "active");
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-- CreateIndex
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CREATE UNIQUE INDEX "sla_runs_ticketId_key" ON "sla_runs"("ticketId");
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-- CreateIndex
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CREATE INDEX "sla_runs_status_resolutionDueAt_idx" ON "sla_runs"("status", "resolutionDueAt");
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-- CreateIndex
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CREATE INDEX "sla_runs_status_firstResponseDueAt_idx" ON "sla_runs"("status", "firstResponseDueAt");
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-- CreateIndex
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CREATE INDEX "holidays_calendarId_date_idx" ON "holidays"("calendarId", "date");
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-- CreateIndex
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CREATE INDEX "escalation_policies_productId_active_idx" ON "escalation_policies"("productId", "active");
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-- CreateIndex
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CREATE INDEX "escalation_rules_policyId_triggerType_active_idx" ON "escalation_rules"("policyId", "triggerType", "active");
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-- CreateIndex
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CREATE INDEX "escalation_events_ticketId_createdAt_idx" ON "escalation_events"("ticketId", "createdAt");
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-- AddForeignKey
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ALTER TABLE "sla_policies" ADD CONSTRAINT "sla_policies_productId_fkey" FOREIGN KEY ("productId") REFERENCES "products"("id") ON DELETE SET NULL ON UPDATE CASCADE;
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-- AddForeignKey
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ALTER TABLE "sla_policies" ADD CONSTRAINT "sla_policies_categoryId_fkey" FOREIGN KEY ("categoryId") REFERENCES "categories"("id") ON DELETE SET NULL ON UPDATE CASCADE;
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-- AddForeignKey
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ALTER TABLE "sla_policies" ADD CONSTRAINT "sla_policies_businessCalendarId_fkey" FOREIGN KEY ("businessCalendarId") REFERENCES "business_calendars"("id") ON DELETE SET NULL ON UPDATE CASCADE;
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-- AddForeignKey
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ALTER TABLE "sla_runs" ADD CONSTRAINT "sla_runs_ticketId_fkey" FOREIGN KEY ("ticketId") REFERENCES "tickets"("id") ON DELETE RESTRICT ON UPDATE CASCADE;
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-- AddForeignKey
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ALTER TABLE "sla_runs" ADD CONSTRAINT "sla_runs_policyId_fkey" FOREIGN KEY ("policyId") REFERENCES "sla_policies"("id") ON DELETE RESTRICT ON UPDATE CASCADE;
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-- AddForeignKey
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ALTER TABLE "holidays" ADD CONSTRAINT "holidays_calendarId_fkey" FOREIGN KEY ("calendarId") REFERENCES "business_calendars"("id") ON DELETE CASCADE ON UPDATE CASCADE;
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-- AddForeignKey
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ALTER TABLE "escalation_policies" ADD CONSTRAINT "escalation_policies_productId_fkey" FOREIGN KEY ("productId") REFERENCES "products"("id") ON DELETE SET NULL ON UPDATE CASCADE;
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-- AddForeignKey
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ALTER TABLE "escalation_rules" ADD CONSTRAINT "escalation_rules_policyId_fkey" FOREIGN KEY ("policyId") REFERENCES "escalation_policies"("id") ON DELETE RESTRICT ON UPDATE CASCADE;
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-- AddForeignKey
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ALTER TABLE "escalation_rules" ADD CONSTRAINT "escalation_rules_targetNodeId_fkey" FOREIGN KEY ("targetNodeId") REFERENCES "hierarchy_nodes"("id") ON DELETE RESTRICT ON UPDATE CASCADE;
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-- AddForeignKey
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ALTER TABLE "escalation_events" ADD CONSTRAINT "escalation_events_ticketId_fkey" FOREIGN KEY ("ticketId") REFERENCES "tickets"("id") ON DELETE RESTRICT ON UPDATE CASCADE;
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