saqib mirandClaude Sonnet 5 9f52d51003 spec(016-load-concurrency-testing): specify concurrency-safety and load testing scope ...

Five user stories: assignment double-assignment race, SLA pause/resume race,
escalation idempotency, ticket optimistic-concurrency proof, and HTTP
load/throughput testing tooling. Scoped from a targeted audit of existing
concurrency guarantees rather than guesswork — see spec.md's Assumptions.

Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>

2026-09-09 16:51:00 +05:30

..

001-ci-pipeline

feat: implement CI pipeline (Jenkinsfile) for 001-ci-pipeline

2026-08-21 17:25:46 +05:30

002-saas-integration

feat: per-integration and per-user rate limiting (US3) + polish

2026-09-02 14:42:20 +05:30

003-ticketing

feat: implement ticket creation, messages & attachments (003-ticketing)

2026-09-02 15:21:37 +05:30

004-product-knowledge

feat: implement product knowledge management & retrieval (004)

2026-09-02 15:55:18 +05:30

005-ai-support

feat: implement AI support agent (005) — diagnosis, tools, runbooks, verification

2026-09-02 17:44:52 +05:30

006-support-organization

feat: implement support organization (006) — teams, agents, hierarchy, capability lookup

2026-09-02 18:12:26 +05:30

007-orchestration-assignment

feat: implement orchestration and assignment (007) — routing, strategies, history

2026-09-03 11:58:17 +05:30

008-sla-escalation

feat: implement SLA and escalation (008)

2026-09-03 13:02:05 +05:30

009-problem-resolution

feat: implement problem resolution (009)

2026-09-03 15:09:29 +05:30

010-identity-auth

feat(010-identity-auth): real staff login, session verification, and role gating

2026-09-07 12:45:37 +05:30

011-agent-ticket-queue

feat(011-agent-ticket-queue): link agents to accounts, list assigned tickets

2026-09-07 13:19:13 +05:30

012-admin-list-views

docs(012-admin-list-views): note the knowledge-governance follow-up

2026-09-07 16:35:47 +05:30

013-auth-hardening

feat(013-auth-hardening): password reset, password strength policy, login rate-limiting

2026-09-07 21:22:49 +05:30

014-full-observability

test(014-full-observability): fix cross-file contamination + polish

2026-09-08 16:27:56 +05:30

015-reporting-dashboards

feat(015-reporting-dashboards): four real reporting/analytics endpoints

2026-09-09 11:59:38 +05:30

016-load-concurrency-testing

spec(016-load-concurrency-testing): specify concurrency-safety and load testing scope

2026-09-09 16:51:00 +05:30