support_backend

Files

T

saqib mirandClaude Sonnet 5 3bd068b031 feat(012-admin-list-views): SLA-run, escalation-event, and product-catalog list endpoints

Adds GET /admin/sla-runs (filterable by status), GET /admin/escalation-
events (capped, most-recent-first), and GET /admin/products (with
integration status joined in, never the full ProductIntegration row).
None of these existed as a single query before - only per-ticket or
per-integration-id lookups did.

Discovered while planning supporthub-web's 001-agent-admin-ui User
Stories 6-7 (SLA/escalation monitoring, product catalog), the same way
011-agent-ticket-queue was discovered for User Story 1.

Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>

2026-09-07 16:31:20 +05:30

001-ci-pipeline

feat: implement CI pipeline (Jenkinsfile) for 001-ci-pipeline

2026-08-21 17:25:46 +05:30

002-saas-integration

feat: per-integration and per-user rate limiting (US3) + polish

2026-09-02 14:42:20 +05:30

003-ticketing

feat: implement ticket creation, messages & attachments (003-ticketing)

2026-09-02 15:21:37 +05:30

004-product-knowledge

feat: implement product knowledge management & retrieval (004)