saqib mirandClaude Sonnet 5 23fadebb5c docs(011-agent-ticket-queue): plan, research, data model, contract, quickstart ...

Extends the existing PATCH /admin/agents/:agentId with an optional userId
to finish wiring 010's Agent.userId link, and adds GET /agents/me/tickets
+ GET /admin/agents/:agentId/tickets sharing one ticketing/tickets service
method, backed by a new Assignment @@index([agentId, isCurrent]).

Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>

2026-09-07 12:58:25 +05:30

..

001-ci-pipeline

feat: implement CI pipeline (Jenkinsfile) for 001-ci-pipeline

2026-08-21 17:25:46 +05:30

002-saas-integration

feat: per-integration and per-user rate limiting (US3) + polish

2026-09-02 14:42:20 +05:30

003-ticketing

feat: implement ticket creation, messages & attachments (003-ticketing)

2026-09-02 15:21:37 +05:30

004-product-knowledge

feat: implement product knowledge management & retrieval (004)

2026-09-02 15:55:18 +05:30

005-ai-support

feat: implement AI support agent (005) — diagnosis, tools, runbooks, verification

2026-09-02 17:44:52 +05:30

006-support-organization

feat: implement support organization (006) — teams, agents, hierarchy, capability lookup

2026-09-02 18:12:26 +05:30

007-orchestration-assignment

feat: implement orchestration and assignment (007) — routing, strategies, history

2026-09-03 11:58:17 +05:30

008-sla-escalation

feat: implement SLA and escalation (008)

2026-09-03 13:02:05 +05:30

009-problem-resolution

feat: implement problem resolution (009)

2026-09-03 15:09:29 +05:30

010-identity-auth

feat(010-identity-auth): real staff login, session verification, and role gating

2026-09-07 12:45:37 +05:30

011-agent-ticket-queue

docs(011-agent-ticket-queue): plan, research, data model, contract, quickstart

2026-09-07 12:58:25 +05:30