Data Model: Admin List Views
No schema changes. Three response-shape projections over existing models.
SlaRunListItem (response shape only)
| Field |
Source |
ticketId |
SLARun.ticketId |
ticketCode |
SLARun.ticket.code (via include) |
status |
SLARun.status |
firstResponseDueAt |
SLARun.firstResponseDueAt |
resolutionDueAt |
SLARun.resolutionDueAt |
breachedAt |
SLARun.breachedAt |
firstResponseBreachedAt |
SLARun.firstResponseBreachedAt |
EscalationEventListItem (response shape only)
| Field |
Source |
ticketId |
EscalationEvent.ticketId |
ticketCode |
EscalationEvent.ticket.code (via include) |
reason |
EscalationEvent.reason |
ruleId |
EscalationEvent.ruleId (null for manual/no-match) |
triggeredBy |
EscalationEvent.triggeredBy |
toNodeId |
EscalationEvent.toNodeId |
createdAt |
EscalationEvent.createdAt |
ProductCatalogListItem (response shape only)
| Field |
Source |
id |
Product.id |
externalProductId |
Product.externalProductId |
name |
Product.name |
status |
Product.status |
supportEnabled |
Product.supportEnabled |
integrationStatus |
Derived: product.integration?.status ?? null — never the full ProductIntegration row (research.md) |
Validation / Business Rules
GET /admin/sla-runs?status= — status validated against SLA_RUN_STATUSES (running,
paused, warning, breached, completed); omitted means unfiltered.GET /admin/escalation-events?limit= — limit coerced, 1..200, default 50; ordered by
createdAt desc.GET /admin/products — no filter; ordered by name asc (matches existing catalog list
conventions elsewhere in this codebase, e.g. TeamsRepository.findAll).
