saqib mirandClaude Sonnet 5 7106753ed3 fix(015-reporting-dashboards): count humanEscalated by Assignment existence, not status ...

ManagementRepository/ProductReportRepository.countEverEscalatedToHuman checked
a list of terminal statuses that ticket-state-machine.ts's own transition
table shows are reachable from BOTH the AI-resolved path and the
human-escalation path once they converge (RESOLUTION_PENDING_CUSTOMER,
RESOLVED, CLOSED, REOPENED). Every AI-resolved ticket was being double-counted
as human-escalated too — confirmed live against real seeded dev data
(humanEscalated: 34 out of totalCases: 34, an impossible 100%).

Fixed by keying off assignments: { some: {} } instead, since
orchestrationService.handleHumanEscalation is the only code path that ever
creates an Assignment row. Updated management-dashboard.test.ts's own
human-resolved fixture to create a real Assignment row, since it previously
relied on the now-fixed buggy status-based signal without one.

Found via manual verification against a real running dev server while
building supporthub-web's 002-reporting-dashboards-ui, not by any existing
automated test.

Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>

2026-09-09 16:31:13 +05:30

..

observability

test(014-full-observability): fix cross-file contamination + polish

2026-09-08 16:27:56 +05:30

platform-reports

fix(015-reporting-dashboards): count humanEscalated by Assignment existence, not status

2026-09-09 16:31:13 +05:30

admin-list-views.test.ts

feat(012-admin-list-views): SLA-run, escalation-event, and product-catalog list endpoints

2026-09-07 16:31:20 +05:30

agent-ticket-queue.test.ts

test(011-agent-ticket-queue): harden afterAll against wildcard SLA policy contamination

2026-09-07 17:33:52 +05:30

ai-clarification.test.ts

feat: implement AI support agent (005) — diagnosis, tools, runbooks, verification

2026-09-02 17:44:52 +05:30

ai-confidence-policy.test.ts

feat(010-identity-auth): real staff login, session verification, and role gating

2026-09-07 12:45:37 +05:30

ai-diagnosis.test.ts

feat: implement AI support agent (005) — diagnosis, tools, runbooks, verification

2026-09-02 17:44:52 +05:30

ai-tools-and-runbook.test.ts

feat: implement AI support agent (005) — diagnosis, tools, runbooks, verification

2026-09-02 17:44:52 +05:30

ai-verification-and-escalation.test.ts

feat: implement AI support agent (005) — diagnosis, tools, runbooks, verification

2026-09-02 17:44:52 +05:30

business-calendars.test.ts

feat(012-admin-list-views): GET /admin/business-calendars/:id now includes holidays

2026-09-07 16:40:00 +05:30

e2e-ai-flows.test.ts

feat: implement AI support agent (005) — diagnosis, tools, runbooks, verification

2026-09-02 17:44:52 +05:30

health.test.ts

first commit

2026-08-19 16:29:17 +05:30

identity-auth-flow.test.ts

feat(010-identity-auth): real staff login, session verification, and role gating

2026-09-07 12:45:37 +05:30

inbound-rate-limit.test.ts

feat(010-identity-auth): real staff login, session verification, and role gating

2026-09-07 12:45:37 +05:30

knowledge-entries.test.ts

feat(012-admin-list-views): add GET /admin/products/:id/knowledge for governance

2026-09-07 16:35:25 +05:30

knowledge-retrieval.test.ts

feat(010-identity-auth): real staff login, session verification, and role gating

2026-09-07 12:45:37 +05:30

known-issues.test.ts

feat(015-reporting-dashboards): four real reporting/analytics endpoints

2026-09-09 11:59:38 +05:30

login-rate-limit.test.ts

feat(013-auth-hardening): password reset, password strength policy, login rate-limiting

2026-09-07 21:22:49 +05:30

orchestration-flow.test.ts

feat(010-identity-auth): real staff login, session verification, and role gating

2026-09-07 12:45:37 +05:30

orchestration-strategies.test.ts

feat(010-identity-auth): real staff login, session verification, and role gating

2026-09-07 12:45:37 +05:30

password-reset-flow.test.ts

feat(013-auth-hardening): password reset, password strength policy, login rate-limiting

2026-09-07 21:22:49 +05:30

prisma.test.ts

first commit

2026-08-19 16:29:17 +05:30

problem-resolution-flow.test.ts

feat(010-identity-auth): real staff login, session verification, and role gating

2026-09-07 12:45:37 +05:30

product-integration-auth.test.ts

feat: implement ticket creation, messages & attachments (003-ticketing)

2026-09-02 15:21:37 +05:30

product-integrations-admin.test.ts

feat(010-identity-auth): real staff login, session verification, and role gating

2026-09-07 12:45:37 +05:30

redis.test.ts

first commit

2026-08-19 16:29:17 +05:30

runbooks.test.ts

feat(010-identity-auth): real staff login, session verification, and role gating

2026-09-07 12:45:37 +05:30

sla-escalation-flow.test.ts

feat(010-identity-auth): real staff login, session verification, and role gating

2026-09-07 12:45:37 +05:30

support-org-capability-lookup.test.ts

feat(010-identity-auth): real staff login, session verification, and role gating

2026-09-07 12:45:37 +05:30

support-org-hierarchy.test.ts

feat(010-identity-auth): real staff login, session verification, and role gating

2026-09-07 12:45:37 +05:30

support-org-skills-availability.test.ts

feat(010-identity-auth): real staff login, session verification, and role gating

2026-09-07 12:45:37 +05:30

support-org-teams-agents.test.ts

feat(010-identity-auth): real staff login, session verification, and role gating

2026-09-07 12:45:37 +05:30

ticket-attachments.test.ts

feat(010-identity-auth): real staff login, session verification, and role gating

2026-09-07 12:45:37 +05:30

ticket-creation.test.ts

feat(010-identity-auth): real staff login, session verification, and role gating

2026-09-07 12:45:37 +05:30

ticket-messages.test.ts

feat(010-identity-auth): real staff login, session verification, and role gating

2026-09-07 12:45:37 +05:30