Production concerns not covered by the original spec (00-10):
idempotency on ticket creation, bi-directional webhook callbacks,
row-level-security tenant isolation, AI prompt-injection defense,
optimistic concurrency on shared mutable state, RAG implementation
specifics, AI cost/token governance, knowledge effectiveness
feedback, CSAT capture, data retention/PII, API versioning/error
contract, localization, and a lower-urgency list. Indexed in
docs/00-INDEX.md as doc 11.
Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
