# Specification Quality Checklist: Agent Ticket Queue

**Purpose**: Validate specification completeness and quality before proceeding to planning
**Created**: 2026-09-07
**Feature**: [spec.md](../spec.md)

## Content Quality

- [x] No implementation details (languages, frameworks, APIs)
- [x] Focused on user value and business needs
- [x] Written for non-technical stakeholders
- [x] All mandatory sections completed

## Requirement Completeness

- [x] No [NEEDS CLARIFICATION] markers remain
- [x] Requirements are testable and unambiguous
- [x] Success criteria are measurable
- [x] Success criteria are technology-agnostic (no implementation details)
- [x] All acceptance scenarios are defined
- [x] Edge cases are identified
- [x] Scope is clearly bounded
- [x] Dependencies and assumptions identified

## Feature Readiness

- [x] All functional requirements have clear acceptance criteria
- [x] User scenarios cover primary flows
- [x] Feature meets measurable outcomes defined in Success Criteria
- [x] No implementation details leak into specification

## Notes

- This feature was not on the original 11-phase roadmap, and wasn't anticipated by 010's own
  scope either — it surfaced while beginning supporthub-web's 001-agent-admin-ui planning: its
  User Story 1 (agent dashboard) needs to list "tickets currently assigned to me," and no route,
  repository method, or even a documented gap anywhere in the ticketing or orchestration modules
  answers that question. Numbered 011 in supporthub-api's own sequence for the same reason 010
  was — a genuine, immediately-needed backend prerequisite discovered while building the
  consuming feature, not deferred hardening.
- User Story 1 (linking `Agent.userId`) is itself a "finish the scaffold's own intended design"
  case, same pattern as 010: the field was added in 010-identity-auth specifically for this
  purpose ("schema capability only, no workflow sets it yet") and simply never got its own
  endpoint until now.
- Deliberately narrow: this is not a general ticket search/list endpoint (Assumptions) — only
  the one query supporthub-web's agent dashboard actually needs, to avoid speculative scope
  beyond what 001-agent-admin-ui's own spec calls for.
- All items pass; no revision iterations were needed.
- **Implementation-time finding**: research.md's plan to add a dedicated
  `AgentsService.requireAgentForUser` guard (rather than inlining the lookup in the ticketing
  controller) turned out to matter for testability, not just style — it let T007's unit test
  exercise the "no linked agent" rejection with a fake repository, with no real database
  involved, exactly the kind of isolated unit coverage tasks.md asked for. Worth defaulting to
  this shape (a small service method over inline controller logic) whenever a cross-module
  guard needs its own unit test.
- No other deviations from plan.md — the two-routes-sharing-one-service-method design, the
  proactive existence/role/duplicate-link checks, and the new composite index all worked exactly
  as researched, and the full regression suite (unit + integration) stayed clean throughout.