# Contract: Admin List Views

## `GET /admin/sla-runs`

**Auth**: `fastify.authenticate` only (agent-usable, per spec.md Assumptions).

**Query**: `status?: 'running' | 'paused' | 'warning' | 'breached' | 'completed'`

**Response `200`**:

```json
{
  "success": true,
  "data": [
    {
      "ticketId": "string",
      "ticketCode": "string",
      "status": "string",
      "firstResponseDueAt": "ISO 8601 datetime | null",
      "resolutionDueAt": "ISO 8601 datetime | null",
      "breachedAt": "ISO 8601 datetime | null",
      "firstResponseBreachedAt": "ISO 8601 datetime | null"
    }
  ],
  "meta": null
}
```

**Response `400`**: an invalid `status` value.

## `GET /admin/escalation-events`

**Auth**: `fastify.authenticate` only.

**Query**: `limit?: number` (1-200, default 50)

**Response `200`**:

```json
{
  "success": true,
  "data": [
    {
      "ticketId": "string",
      "ticketCode": "string",
      "reason": "string",
      "ruleId": "string | null",
      "triggeredBy": "string",
      "toNodeId": "string | null",
      "createdAt": "ISO 8601 datetime"
    }
  ],
  "meta": null
}
```

Ordered most-recent-first (`createdAt desc`).

## `GET /admin/products`

**Auth**: `fastify.authenticate` + `requireRole('ADMIN')`.

**Response `200`**:

```json
{
  "success": true,
  "data": [
    {
      "id": "string",
      "externalProductId": "string",
      "name": "string",
      "status": "string",
      "supportEnabled": true,
      "integrationStatus": "active | suspended | null"
    }
  ],
  "meta": null
}
```

`integrationStatus` is `null` when the product has no `ProductIntegration` at all — never
defaulted to `"active"` or any other value that could be mistaken for a real integration state.