# Specification Quality Checklist: Admin List Views

**Purpose**: Validate specification completeness and quality before proceeding to planning
**Created**: 2026-09-07
**Feature**: [spec.md](../spec.md)

## Content Quality

- [x] No implementation details (languages, frameworks, APIs)
- [x] Focused on user value and business needs
- [x] Written for non-technical stakeholders
- [x] All mandatory sections completed

## Requirement Completeness

- [x] No [NEEDS CLARIFICATION] markers remain
- [x] Requirements are testable and unambiguous
- [x] Success criteria are measurable
- [x] Success criteria are technology-agnostic (no implementation details)
- [x] All acceptance scenarios are defined
- [x] Edge cases are identified
- [x] Scope is clearly bounded
- [x] Dependencies and assumptions identified

## Feature Readiness

- [x] All functional requirements have clear acceptance criteria
- [x] User scenarios cover primary flows
- [x] Feature meets measurable outcomes defined in Success Criteria
- [x] No implementation details leak into specification

## Notes

- Discovered the same way 011-agent-ticket-queue was: while building supporthub-web's
  001-agent-admin-ui (User Stories 6 and 7 this time), a research pass over supporthub-api's
  actual endpoints found no cross-ticket SLA-run or escalation-event listing at all, and no
  products-with-integration-status endpoint — three separate but same-shaped gaps (an existing
  domain's data, never exposed as a list/join query), bundled into one feature rather than three
  separate ones since none is large enough to justify its own spec.
- Deliberately narrow: read-only, no new persisted entity, no general search/filter API beyond
  the one filter (`status`) and one cap (`limit`) each list actually needs, per Assumptions.
- All items pass; no revision iterations were needed.
- **Implementation-time finding**: research.md's plan.md draft had described the existing
  single-ticket `GET /tickets/:ticketId/sla-run` as "agent-facing (fastify.authenticate)" — it's
  actually fully ungated (no preHandler at all). Didn't change this feature's own design
  (`GET /admin/sla-runs`/`GET /admin/escalation-events` still use `fastify.authenticate`, a
  deliberately more conservative choice than the existing route, matching spec.md's own
  "agent-usable" wording), but worth correcting for anyone reading research.md later.
- No `SLA_RUN_STATUSES` constant existed anywhere before this feature — `SLARun.status` had
  only ever been written as free strings across the pause/resume/breach-detection code paths.
  Centralized it in `orchestration/sla/mapper/sla-run-status.ts` since this feature is the first
  caller that needs to validate against it, not just write it.
- **Follow-up (post-implementation)**: while building supporthub-web's own knowledge-governance
  screen against this feature's own spirit, found a fourth same-shaped gap this spec's own scope
  didn't originally name: `GET /knowledge/retrieve` (004-product-knowledge) only ever returns
  `status: 'published'` entries — a governance screen that needs to see and publish a *draft*
  entry had no endpoint to list it at all. Added `GET /admin/products/:externalProductId/
  knowledge` directly to the knowledge module (not this feature's own routes, since it lives
  where `KnowledgeEntry` itself does) in a small follow-up commit, same spirit as this spec's
  three original endpoints.