Merge branch 'main' of https://gitea.maskantech.in/gitea_admin/support_backend
This commit is contained in:
MdIrshad1234
@@ -0,0 +1,105 @@
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-- CreateTable
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CREATE TABLE "investigations" (
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"id" TEXT NOT NULL,
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"problemId" TEXT NOT NULL,
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"investigator" TEXT NOT NULL,
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"findings" JSONB NOT NULL,
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"evidence" JSONB,
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"internalNotes" TEXT,
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"status" TEXT NOT NULL DEFAULT 'open',
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"createdAt" TIMESTAMP(3) NOT NULL DEFAULT CURRENT_TIMESTAMP,
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CONSTRAINT "investigations_pkey" PRIMARY KEY ("id")
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);
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-- CreateTable
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CREATE TABLE "root_causes" (
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"id" TEXT NOT NULL,
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"problemId" TEXT NOT NULL,
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"type" TEXT NOT NULL,
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"description" TEXT NOT NULL,
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"createdAt" TIMESTAMP(3) NOT NULL DEFAULT CURRENT_TIMESTAMP,
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CONSTRAINT "root_causes_pkey" PRIMARY KEY ("id")
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);
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-- CreateTable
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CREATE TABLE "solutions" (
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"id" TEXT NOT NULL,
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"problemId" TEXT NOT NULL,
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"proposed" TEXT NOT NULL,
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"approved" BOOLEAN NOT NULL DEFAULT false,
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"createdAt" TIMESTAMP(3) NOT NULL DEFAULT CURRENT_TIMESTAMP,
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CONSTRAINT "solutions_pkey" PRIMARY KEY ("id")
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);
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-- CreateTable
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CREATE TABLE "solution_implementations" (
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"id" TEXT NOT NULL,
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"solutionId" TEXT NOT NULL,
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"notes" TEXT,
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"implementedBy" TEXT NOT NULL,
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"implementedAt" TIMESTAMP(3) NOT NULL DEFAULT CURRENT_TIMESTAMP,
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CONSTRAINT "solution_implementations_pkey" PRIMARY KEY ("id")
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);
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-- CreateTable
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CREATE TABLE "solution_verifications" (
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"id" TEXT NOT NULL,
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"solutionId" TEXT NOT NULL,
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"method" TEXT NOT NULL,
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"result" TEXT NOT NULL,
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"evidence" JSONB,
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"verifiedAt" TIMESTAMP(3) NOT NULL DEFAULT CURRENT_TIMESTAMP,
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CONSTRAINT "solution_verifications_pkey" PRIMARY KEY ("id")
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);
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-- CreateTable
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CREATE TABLE "resolutions" (
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"id" TEXT NOT NULL,
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"ticketId" TEXT NOT NULL,
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"outcome" TEXT NOT NULL,
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"resolvedBy" TEXT NOT NULL,
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"resolvedAt" TIMESTAMP(3) NOT NULL DEFAULT CURRENT_TIMESTAMP,
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CONSTRAINT "resolutions_pkey" PRIMARY KEY ("id")
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);
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-- CreateIndex
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CREATE INDEX "investigations_problemId_createdAt_idx" ON "investigations"("problemId", "createdAt");
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-- CreateIndex
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CREATE INDEX "root_causes_problemId_createdAt_idx" ON "root_causes"("problemId", "createdAt");
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-- CreateIndex
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CREATE INDEX "solutions_problemId_createdAt_idx" ON "solutions"("problemId", "createdAt");
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-- CreateIndex
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CREATE UNIQUE INDEX "solution_implementations_solutionId_key" ON "solution_implementations"("solutionId");
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-- CreateIndex
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CREATE UNIQUE INDEX "solution_verifications_solutionId_key" ON "solution_verifications"("solutionId");
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-- CreateIndex
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CREATE UNIQUE INDEX "resolutions_ticketId_key" ON "resolutions"("ticketId");
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-- AddForeignKey
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ALTER TABLE "investigations" ADD CONSTRAINT "investigations_problemId_fkey" FOREIGN KEY ("problemId") REFERENCES "problems"("id") ON DELETE RESTRICT ON UPDATE CASCADE;
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-- AddForeignKey
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ALTER TABLE "root_causes" ADD CONSTRAINT "root_causes_problemId_fkey" FOREIGN KEY ("problemId") REFERENCES "problems"("id") ON DELETE RESTRICT ON UPDATE CASCADE;
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-- AddForeignKey
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ALTER TABLE "solutions" ADD CONSTRAINT "solutions_problemId_fkey" FOREIGN KEY ("problemId") REFERENCES "problems"("id") ON DELETE RESTRICT ON UPDATE CASCADE;
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-- AddForeignKey
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ALTER TABLE "solution_implementations" ADD CONSTRAINT "solution_implementations_solutionId_fkey" FOREIGN KEY ("solutionId") REFERENCES "solutions"("id") ON DELETE RESTRICT ON UPDATE CASCADE;
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-- AddForeignKey
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ALTER TABLE "solution_verifications" ADD CONSTRAINT "solution_verifications_solutionId_fkey" FOREIGN KEY ("solutionId") REFERENCES "solutions"("id") ON DELETE RESTRICT ON UPDATE CASCADE;
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-- AddForeignKey
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ALTER TABLE "resolutions" ADD CONSTRAINT "resolutions_ticketId_fkey" FOREIGN KEY ("ticketId") REFERENCES "tickets"("id") ON DELETE RESTRICT ON UPDATE CASCADE;
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@@ -117,6 +117,10 @@ model Problem {
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category Category? @relation(fields: [categoryId], references: [id])
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tickets Ticket[]
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investigations Investigation[]
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rootCauses RootCause[]
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solutions Solution[]
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@@map("problems")
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}
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@@ -150,6 +154,7 @@ model Ticket {
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assignmentHistory AssignmentHistory[]
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slaRun SLARun?
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escalationEvents EscalationEvent[]
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resolution Resolution?
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@@unique([productId, idempotencyKey])
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@@index([productId, status])
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@@ -637,3 +642,81 @@ model EscalationEvent {
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@@index([ticketId, createdAt])
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@@map("escalation_events")
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}
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model Investigation {
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id String @id @default(cuid())
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problemId String
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problem Problem @relation(fields: [problemId], references: [id])
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investigator String
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findings Json
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evidence Json?
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internalNotes String? // never exposed on a customer-facing read — see
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// specs/009-problem-resolution/spec.md FR-003
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status String @default("open") // open | complete
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createdAt DateTime @default(now())
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@@index([problemId, createdAt])
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@@map("investigations")
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}
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model RootCause {
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id String @id @default(cuid())
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problemId String
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problem Problem @relation(fields: [problemId], references: [id])
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type String // technical | configuration | external_dependency | business |
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// contributing_factor
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description String
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createdAt DateTime @default(now())
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@@index([problemId, createdAt])
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@@map("root_causes")
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}
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model Solution {
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id String @id @default(cuid())
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problemId String
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problem Problem @relation(fields: [problemId], references: [id])
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proposed String
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approved Boolean @default(false)
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createdAt DateTime @default(now())
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implementation SolutionImplementation?
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verification SolutionVerification?
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@@index([problemId, createdAt])
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@@map("solutions")
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}
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model SolutionImplementation {
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id String @id @default(cuid())
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solutionId String @unique
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solution Solution @relation(fields: [solutionId], references: [id])
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notes String?
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implementedBy String
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implementedAt DateTime @default(now())
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@@map("solution_implementations")
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}
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model SolutionVerification {
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id String @id @default(cuid())
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solutionId String @unique
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solution Solution @relation(fields: [solutionId], references: [id])
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method String // automated | technical_test | customer_confirmation | agent_confirmation
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result String // success | failed
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evidence Json?
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verifiedAt DateTime @default(now())
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@@map("solution_verifications")
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}
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model Resolution {
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id String @id @default(cuid())
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ticketId String @unique
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ticket Ticket @relation(fields: [ticketId], references: [id])
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outcome String
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resolvedBy String // "ai" | agentId — see specs/009-problem-resolution/data-model.md
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resolvedAt DateTime @default(now())
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@@map("resolutions")
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}
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