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support_backend/specs/012-admin-list-views/quickstart.md
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# Quickstart: Validating Admin List Views
## Scenario 1 — SLA runs across tickets
1. With SLA runs in `running`, `paused`, and `breached` states across three tickets, call
`GET /admin/sla-runs` as any authenticated agent. **Expected**: `200`, all three, each with
`ticketId`/`ticketCode` populated.
2. Repeat with `?status=breached`. **Expected**: only the breached run.
3. Repeat with `?status=not-a-real-status`. **Expected**: `400`.
## Scenario 2 — recent escalation events across tickets
1. With one automatic and one manual escalation event recorded on two different tickets, call
`GET /admin/escalation-events`. **Expected**: `200`, both, most-recent-first, the automatic
one showing its `ruleId` and the manual one showing `ruleId: null` and its `triggeredBy`.
## Scenario 3 — product catalog with integration status
1. With one product that has an active integration and one with no integration at all, call
`GET /admin/products` as an admin. **Expected**: `200`, the first shows
`integrationStatus: "active"`, the second shows `integrationStatus: null`.
2. Repeat as a non-admin agent. **Expected**: `403`.
## What "done" looks like
All three scenarios pass against a real Postgres/Redis, and none of the three endpoints leaks
`ProductIntegration.credentialRef` or any other integration-internal field.