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# Specification Quality Checklist: Agent Ticket Queue
**Purpose**: Validate specification completeness and quality before proceeding to planning
**Created**: 2026-09-07
**Feature**: [spec.md](../spec.md)
## Content Quality
- [x] No implementation details (languages, frameworks, APIs)
- [x] Focused on user value and business needs
- [x] Written for non-technical stakeholders
- [x] All mandatory sections completed
## Requirement Completeness
- [x] No [NEEDS CLARIFICATION] markers remain
- [x] Requirements are testable and unambiguous
- [x] Success criteria are measurable
- [x] Success criteria are technology-agnostic (no implementation details)
- [x] All acceptance scenarios are defined
- [x] Edge cases are identified
- [x] Scope is clearly bounded
- [x] Dependencies and assumptions identified
## Feature Readiness
- [x] All functional requirements have clear acceptance criteria
- [x] User scenarios cover primary flows
- [x] Feature meets measurable outcomes defined in Success Criteria
- [x] No implementation details leak into specification
## Notes
- This feature was not on the original 11-phase roadmap, and wasn't anticipated by 010's own
scope either — it surfaced while beginning supporthub-web's 001-agent-admin-ui planning: its
User Story 1 (agent dashboard) needs to list "tickets currently assigned to me," and no route,
repository method, or even a documented gap anywhere in the ticketing or orchestration modules
answers that question. Numbered 011 in supporthub-api's own sequence for the same reason 010
was — a genuine, immediately-needed backend prerequisite discovered while building the
consuming feature, not deferred hardening.
- User Story 1 (linking `Agent.userId`) is itself a "finish the scaffold's own intended design"
case, same pattern as 010: the field was added in 010-identity-auth specifically for this
purpose ("schema capability only, no workflow sets it yet") and simply never got its own
endpoint until now.
- Deliberately narrow: this is not a general ticket search/list endpoint (Assumptions) — only
the one query supporthub-web's agent dashboard actually needs, to avoid speculative scope
beyond what 001-agent-admin-ui's own spec calls for.
- All items pass; no revision iterations were needed.